Frequently Asked Questions
Everything you need to know about your HiBy audio experience.
What shipping methods are available for international orders?
We offer standard and expedited global shipping via major carriers like DHL and FedEx. Delivery times typically range from 5 to 14 business days depending on your location and customs processing.
How do I update the firmware on my HiBy music player?
You can update your device via OTA (Over-the-Air) by connecting to Wi-Fi and checking for updates in the system settings, or manually by downloading the firmware from our official website and loading it onto a microSD card.
What is your return policy for audio equipment?
We offer a 30-day return policy for items in their original packaging and condition. Please note that a restocking fee may apply if the product shows signs of use or if accessories are missing.
Does my HiBy product come with a warranty?
Yes, all HiBy digital audio players, amplifiers, and earphones come with a 12-month limited warranty covering manufacturing defects from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional digital wallets to ensure a secure checkout process.
Can I use HiBy devices as a USB DAC for my computer?
Most HiBy music players support USB DAC functionality. Simply connect the device to your PC or Mac via a high-quality data cable and switch the device mode to 'USB DAC' in the pull-down menu.