Returns & Exchanges

At HiBy, we stand behind the quality of our high-fidelity audio equipment. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at support@hiby.com with your order number and the specific reason for your return.

• 2.
  Prepare the Package

  Ensure the device is in its original condition and pack it securely in the original packaging, including all cables, manuals, and accessories.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5-7 business days.